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Refund Policy


Your purchase will initiate a reservation process. We will confirm with you via email within one to two business days. The cancellation fee will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges.

All transfer and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure shall not be refunded.

Cancellation Made Within

Cancellation Fee

2 days prior to arrival date
3-4 days prior to arrival date
5 days or more prior to arrival date

No refund
50% refund
Full refund

The Cancellation Fees listed here will apply to all reservations, unless the tour or transfer booked has specific rates or fees listed under "Special Notes".

No refund shall be given for any portion of the tour or transfer unused by the customer after departure, regardless of any possible reasons.

In most cases, reservations paid by Wire Transfer, Cash Deposit, Money Order/Traveler's Check/Cashier's Check, will be refunded via methods such as PayPal. For refunds processed by Wire Transfer, any associated Wire Transfer Fee will be deducted from the overall refund amount.

We will process your cancellation/refund request within 1-7 business days. Please note that we will NOT acknowledge voice mail or email cancellation.  Cancellation must be done on the telephone with one of our customer service representatives.